Shipping Policy

The Basics

Business Addresses Within the Contiguous 48 United States that are accessible by 53’ tractor/trailer rig: FREE SHIPPING!
Residential Addresses or addresses out of Contiguous 48 United States: Custom Shipping Cost Quote Required.
Shipping Charges are to a single address. Multiple shipping addresses may result in additional charges.
Additional charges will apply on all Truck Shipments requiring Lift Gate Service and/or Residential Delivery Service. Lift gate service (150 lbs. or more) starts from $125.00; Residential Delivery Service Starts from $ 499.00.
In the event additional charges are necessary, Mechaproautoequipment.com will contact you before proceeding with your order for verification and approval.
A BUSINESS ADDRESS is defined as a delivery address on which there is no residential dwelling.
Limited access facilities (EG: schools, municipalities, county highway garages, storage facilities, military bases, prisons, etc.) will be subject to a delivery surcharge.
Your product will arrive in an enclosed truck.
The commercial carrier can call ahead up to 24 hours before delivery to schedule (in rare cases, this feature is an extra charge by the carrier).
A permanent address is required for all deliveries, allowing for sufficient room for 53’ commercial carriers to enter and leave with ease.
When a dispatcher calls to make delivery arrangements, the customer should inform the freight company of any potential delivery problems that may occur.
It is the customer's responsibility to provide enough space for a 53 foot tractor/trailer to access the business facility AND the customer is responsible for unloading the product.
Handling time: typical orders ship within 3-5 business days.
Transit time: 10-50 days depend on customer provided delivery address
Expediate Shipping is available upon request with additional charges.

Receive and Unloading:

It is the responsibility of the consignee(s) (customer) to receive all item(s).
The consignee is responsible for the removal of all item(s) from the truck. Driver(s) are not allowed or responsible for removing delivered item(s).
Unless otherwise specified, all items need to be unloaded within 2 hours of truck arrival. Additional charge may apply if wait time exceed 2 hours. Note the surcharge is directly dictated by freight carrier and can not be waived by us.
Unless a lift gate service is requested at the time of the order (with additional charge), the consignee is responsible for handling the item(s) which may require a fork‐lift.
If the shipment can't be unloaded, and the freight company is requested to return with a lift‐gate equipped truck, the consignee will be responsible for the cost.

Recommendations for unloading freight truck delivery

Forklift
Power Tailgate

Shipping to a freight terminal

There may be a truck freight terminal in your area that can receive the product and help load the product in your truck if you do not have a business address or the ability to offload the product.

Important Special Notes

We are unable to ship to PO Boxes.
A signature is required for all freight deliveries. Prior to signing and accepting any freight, please insure it has been carefully inspected for any damage.
The consignee or a delegated representative must be present to receive any item(s) at the time of delivery.
Customers are responsible for inspecting thoroughly all shipments for damage prior to signing and accepting their purchases.
In the case where the delivery address is not a "BONAFIDE" business location, surcharge will apply. These freight surcharges are dictated by the LTL shipping carrier and CANNOT "be waived" by Mechaproautoequipment. Please do NOT ASK for (or expect) FREIGHT if you cannot provide a "BONAFIDE" business location for delivery.
Free shipping does not apply to an address (whether business or residential) to where a freight truck cannot access.
The customer should decline the signature request and contact Mechaproautoequipment.com Customer Service to request replacement product or refund.
If a shipment is signed for without exception noted for damage, the customer will need to contact the freight carrier directly to file a claim.

Buyer Responsibility

Inspecting Your Shipment

Prior to signing and accepting any freight, please insure it has been carefully inspected for any damage.
It is the consignee's responsibility to inspect their shipment for any and all damages.
If the item(s) have been damaged, the consignee should refuse the delivery and contact Mechaproautoequipment within 24 hours.
If the item has minor damage the consignee must write a precise description of the damage on both the consignees copy and the freight company's copy of the delivery waybill.

Failure for a consignee(s) to be present to accept a delivery may result in a delayed delivery and possible holding of the item(s) as well as additional charges by the freight company. If the freight company is unable to make delivery, storage charges for each day held will accrue. If held, these charges are the responsibility of the client who placed the order. In the event that neither the freight company nor Mechaproautoequipment.com are able to contact the client who placed the order, the item(s) will be returned to Mechaproautoequipment.com. In this event, the client who placed the order will be held responsible for any and all costs (including, but not limited to; storage and any additional delivery attempts). Also, at discretion Mechaproautoequipment.com may access a restocking fee.
Please note: MechaProautoequipment is exempt from any and all damages to any item(s) unless noted on the shipping waybill by the receiving consignee or if the shipment is refused. If the shipment is signed for with no damage noted, the consignee will need to file a claim with the carrier directly. Mechaproautoequipment.com will not reimburse the consignee for any damage not noted with the shipper at the time of delivery.
If the damage is not discovered while the driver is there, it cannot be claimed.
MechaProautoequipment is responsible for product stock information, shipment date, and an estimate on delivery. However, we cannot guarantee delivery date nor time.

Additional Information

Concealed Loss Or Damage

LTL shipments including but not limited to items such as lifts, alignment machines, sandblast cabinets, balancers, and tire changers, the damage may be completely hidden; a thorough inspection is imperative.
The outer boxes and packing will likely need to be removed.
Failure to inspect for damage or loss will mean no claim can be filed, therefore the customer will not receive credit.
If a customer discovers damage or missing product, they should refuse the shipment.
If the driver is reluctant to allow them to inspect, they should not accept the shipment.

Additional Shipping Information for Spray Booth, Polishing Room, Preparation Room and Other Customized Products

All above information pertains to deliveries in said categories. Provided below is additional information relevant to your item(s) delivery.
Additional production/handling time of 5-35 days may apply.
Customers will be informed of the total freight charges (if applicable) BEFORE the entire invoice is completed.
Freight Truck Delivery - Most shipments will be delivered by a commercial freight commercial carrier operating a 53’ tractor/trailer rig.
It is the truck driver's responsibility to make sure that your product is brought to the back of the delivery truck. It is the customer's responsibility to unload the product from the truck within two hours of truck arrival.