top of page
Image_20251120092529_702_88.jpg

Shipping Policy

A Legal Disclaimer

  • Failure for a consignee(s) to be present to accept a delivery may result in a delayed delivery and possible holding of the item(s) as well as additional charges by the freight company. If the freight company is unable to make delivery, storage charges for each day held will accrue. If held, these charges are the responsibility of the client who placed the order. In the event that neither the freight company nor Mechaproautoequipment.com are able to contact the client who placed the order, the item(s) will be returned to Mechaproautoequipment.com. In this event, the client who placed the order will be held responsible for any and all costs (including, but not limited to; storage and any additional delivery attempts). Also, at discretion Mechaproautoequipment.com may access a restocking fee.

  • Please note: Mechaproautoequipment.com is exempt from any and all damages to any item(s) unless noted on the shipping waybill by the receiving consignee or if the shipment is refused. If the shipment is signed for with no damage noted, the consignee will need to file a claim with the carrier directly. Mechaproautoequipment.com will not reimburse the consignee for any damage not noted with the shipper at the time of delivery.

  • If the damage is not discovered while the driver is there, it cannot be claimed.

  • Trihero Auto Equipment cannot make those special delivery arrangements when the customer places the order.

  • Trihero Auto Equipment is responsible for product stock information, shipment date, and an estimate on delivery. However, we cannot guarantee delivery date nor time.

  • These freight surcharges are dictated by the LTL shipping carrier and CANNOT "be waived" by Trihero Auto Equipment. Please do NOT ASK for (or expect) FREIGHT if you cannot provide a "BONAFIDE" business location for delivery.

  • Freight does not apply to an address (whether business or residential) to where a freight truck cannot access.

Shipping Policy - The Basics 

Shipping Rates

  • Business Addresses Within the Contiguous 48 United States: FREE SHIPPING!

  • Residential Addresses Within the Contiguous 48 United States: Custom Quote Required.

Additional Charges

Shipping Charges are to a single address. Multiple shipping addresses may result in additional charges.

  • Additional charges will apply on all Truck Shipments requiring Lift Gate Service and/or Residential Delivery Service. Lift gate service (150 lbs. or more) = $125.00**

  • In the event additional charges are necessary, Mechaproautoequipment.com will contact you before proceeding with your order for verification and approval.

Important Special Notes

  • Typical Orders ship within 3-5 business days.

  • We are unable to ship to PO Boxes.

  • Items weighing over 150 lbs ship by truck freight.

  • At this time, we do not ship outside 48 contiguous states of the United States.

  • A signature is required for all freight deliveries. Prior to signing and accepting any freight, please insure it has been carefully inspected for any damage.

  • The consignee or a delegated representative must be present to receive any item(s) at the time of delivery.

  • Customers are responsible for inspecting thoroughly all shipments for damage prior to signing and accepting their purchases.

  • Any item with damage should be refused.

  • The customer should decline the signature request and contact Mechaproautoequipment.com Customer Service to request replacement product or refund.

  • If a shipment is signed for without exception noted for damage, the customer will need to contact the freight carrier directly to file a claim.

What to Include in the Shipping Policy

Consignee Responsibilities

  • It is the responsibility of the consignee(s) (customer) to receive all item(s).

  • The consignee is responsible for the removal of all item(s) from the truck. Driver(s) are not allowed or responsible for removing delivered item(s).

  • Unless a lift gate service is requested at the time of the order, the consignee is responsible for handling the item(s) which may require a fork‐lift.

  • If the shipment can't be unloaded, and the freight company is requested to return with a lift‐gate equipped truck, the consignee will be responsible for the cost.

Inspecting Your Shipment

  • Prior to signing and accepting any freight, please insure it has been carefully inspected for any damage.

  • It is the consignee's responsibility to inspect their shipment for any and all damages.

  • If the item(s) have been damaged, the consignee should refuse the delivery and immediately contact Mechaproautoequipment.com.

  • If the item has minor damage the consignee must write a precise description of the damage on both the consignees copy and the freight company's copy of the delivery waybill.

Concealed Loss or Damage

  • LTL shipments including but not limited to items such as lifts, alignment machines, sandblast cabinets, balancers, and tire changers, the damage may be completely hidden; a thorough inspection is imperative.

  • The outer boxes and packing will likely need to be removed.

  • Failure to inspect for damage or loss will mean no claim can be filed, therefore the customer will not receive credit.

  • If a customer discovers damage or missing product, they should refuse the shipment.

  • If the driver is reluctant to allow them to inspect, they should not accept the shipment.

Additional Lift Shipping Information

  • All above information pertains to Trihero lift deliveries. Provided below is additional information relevant to your item(s) delivery.

  • Lift purchasers will be contacted by a sales representative with a freight quote (if applicable) for delivery.

  • Some freight carriers have additional charges for residential delivery, power tail gate, or call ahead notification.

  • Our customers will be informed of the total freight charges BEFORE the entire invoice is completed.

  • Freight Truck Delivery - Most lift shipments will be delivered by a commercial freight commercial carrier operating a 53’ tractor/trailer rig.

  • It is the truck driver's responsibility to make sure that your product is brought to the back of the delivery truck. It is the customer's responsibility to unload the product from the truck.

Recommendations for unloading freight truck delivery

  • Forklift

  • Power Tailgate

  • Shipping to a freight terminal

  • the freight terminal will load the product onto the customer's trailer or pickup truck

Calling Ahead to Schedule a Delivery Appointment Time

  • The commercial carrier can call ahead up to 24 hours before delivery to schedule (in rare cases, this feature is an extra charge by the carrier).

  • A permanent address is required for all deliveries, allowing for sufficient room for 53’ commercial carriers to enter and leave with ease.

  • When a dispatcher calls to make delivery arrangements, the customer should inform the freight company of any potential delivery problems that may occur.

Freight Shipping Policy

  • This item will be shipped by common carrier to a BUSINESS ADDRESS in the USA (lower 48 states).

  • Free Freight Is ONLY to a BUSINESS ADDRESS in the USA (lower 48 states).

  • A BUSINESS ADDRESS is defined as a delivery address on which there is no residential dwelling.

  • Limited access facilities (EG: schools, municipalities, county highway garages, storage facilities, military bases, prisons, etc.) will be subject to a delivery surcharge.

  • Your product will arrive in an enclosed truck.

  • It is the customer's responsibility to provide enough space for a 53 foot tractor/trailer to access the business facility AND the customer is responsible for unloading the product.

  • There may be a truck freight terminal in your area that can receive the product and help load the product in your truck if you do not have a business address or the ability to offload the product.

bottom of page