Return & Refund Policy
Returns and Cancellations
Standard Returns:
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Returns are accepted for new or nearly new items.
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Buyer is responsible for cost of shipping returns to MechaPro warehouse in the U.S. and are subject to a 35% restocking fee except the following scenarios:
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The item(s) you received does not match your order (you received the wrong item)
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The item(s) is functionally defective (Cosmetic issues are not included) at arrival and our MechaPro support can not resolve the issue within reasonable time.
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Returns need to be authorized by a representative and fees prepaid by the buyer. To initiate a return, buyer needs to contact a customer service representative via our phone, email or contact page within 14 days of delivery.
Cancellations:
Please contact our customer service as soon as possible if you intend to cancel an order;
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Orders cancelled within 24 hours: 100% refund
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Orders cancelled beyond 24 hours but before warehouse dispatch: 90% refund.
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Orders cancelled after warehouse dispatch: standard return policy apply.
Please note that order cancellations and modifications are not guaranteed. If your order is unable to be modified or cancelled and you do not wish the keep the items, you will have to refuse the delivery of the order. Once the merchandise is returned to our warehouse and confirmed, we will issue a credit to your account minus all applicable fees.
Refuse of Delivery:
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Orders that are refused at delivery will be assessed all of the applicable standard return fees listed above.
Standard Refund Processing Time:
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Returns: 7 business days after receiving of returned item.
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Cancellation: 7 business days after cancellation confirmation.
Special Policy
Special Cancellation and Return Policy for Spray Booth, Polishing & Preparation Room and Customized Products:
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Orders already in production can not be cancelled.
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Completed orders cannot be returned due to the customization nature.
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Please contact us as soon as possible should any issue raise, we will do our best to resolve to your satisfactory.